Help

About us

  • What is NOW Money?

    NOW Money is a company utilising financial technology to provide branchless accounts to everyone – especially those currently unbanked – in the Middle East. We’re PCI compliant and partnered with a local bank, regulated by Central Bank UAE. The company’s vision is to be the best financial services company in the Middle East in the eyes of our customers, and to provide access to accounts for all.

  • Where is NOW Money based?

    Our headquarters are in Dubai, UAE, however we are currently expanding across GCC countries.

    Contact us

  • Who can use NOW Money?

    NOW Money is primarily for employees earning AED 5,000 per month or less, but we can cater for all salary levels. Please get in touch to find out how we can help you or your employees.

    Contact us

  • How does it work?

    NOW Money works with employers who  transfer the salaries of their low-income employees into a NOW Money account. The employee’s NOW Money account is completely free for them to use, offers them a full range of services – and connection to the financial system.

  • How much does it cost for companies?

    It is completely free for companies.

  • What about WPS?

    There are WPS and non-WPS solutions available.

  • Where's the technology from?

    The technology was built in-house by our talented team of developers.

  • Why is NOW Money better than my existing wages payment solution?

    Firstly – it’s free! But if you need more convincing you should know that NOW Money makes it easy to pay employees and individuals, and gives them access to accounts and banking in the UAE – often for the first time. NOW Money customers benefit from a remittance marketplace, meaning they can transfer money back to their families using the cheapest and/or most convenient choice for them.

  • Are you shariah compliant?

    Yes

  • Who do I contact for help?

    You can call 800 NOW Money (669 66639), email info@nowmoney.me or talk to someone on live chat. Account holders can also use in-app chat.

  • Can I use NOW Money as an individual?

    At the moment NOW Money is only available for employees of companies who choose to use it as a salary payment service. Individual accounts will be available in the near future.

    To be notified when you can get an account please complete the form below:

  • Can employees on more than AED 5,000 have an account?

    NOW Money is primarily for employees earning AED 5,000 or less, however we can cater for a range of salary levels. Please get in touch to find out more.

    Contact us

  • What do I have to provide to get accounts for my employees

    It depends what process you use to pay your staff. The most you will need to provide is an up-to-date staff list.

  • Is my company big enough to use NOW Money?

    Yes, we offer a solution for all companies in the UAE.

    Contact us

  • How can I make a complaint?

    If you have a complaint or feedback we would like to hear from you immediately to see how we can improve. Please contact customer services using one of the below methods.

    800 NOW Money (669 66639), info@nowmoney.me, live chat

Information for account holders

  • Can the app be downloaded using both iOS and android?

    Yes

    Download on the App Store Get it on Google Play

  • Is there a monthly fee for account holders?

    We don’t charge any fees for using NOW Money day-to-day and there is no monthly account fee. We have no hidden charges. Account holders get 2 free ATM withdrawals per month and 2 free ATM balance enquiries. Their MasterCard payment card is free to use for unlimited POS transactions and online purchases. The in-app features and support are also completely free.

    Will account holders be charged for ATM withdrawals? Are there any other ATM fees?

  • Is there a minimum account balance?

    There is no minimum balance.

  • Are account holders able to get a bank statement?

    Account holders can see their transaction history in the app and can request a full statement if they wish.

    Request a statement

  • Can account holders pay a cheque into their account?

    At the moment you cannot pay a cheque into a NOW Money account.

  • Can account holders transfer money to their NOW Money account from another bank account?

    Yes, we have an easy and convenient system for money transfer. Account holders can use any credit or debit card to top up from another account.

  • How can account holders transfer money abroad?

    Transferring money abroad has never been easier. The app has a remittance marketplace where account holders can choose from a whole host of FX partners, and hundreds of payout partners across the world. The whole transaction takes just a few minutes to complete and the process is completed from start to finish using a smartphone.

  • Where can a NOW Money card be used?

    Cards can be used in shops and ATMs in the UAE or worldwide, and also for online transactions.

  • Will account holders be charged for ATM withdrawals?

    Account holders get 2 free withdrawals per month from any ATM.

  • Are there any other ATM fees?

    We try to keep fees as low as we possibly can. We will give 2 free balance enquiries using any ATM and any further will be charged AED 1.

  • If an account holder has lost their card, what can they do?

    If an account holder has lost their card it’s not a problem, they can freeze it until found to ensure it doesn’t get used fraudulently. If the card isn’t found account holders can order a new card and will be dispatched within 48 hours.

  • What can an account holder do if their card has been stolen?

    Account holders should freeze their card immediately to protect their money, then order a replacement card. Ordering a replacement is not a problem.

  • Can account holders close their account?

    Usually NOW Money is used as an employers way of paying salaries, however if an account holder wishes to close their account they can do so at any time. We would suggest account holders contact their employer before closing it.

  • How can account holders find out more information?

    Account holders have their own FAQ section in the NOW Money app, which can be found under “Help & Support” in the menu and they can call or use in-app chat at any time.