Payroll is more than just a routine task—it’s the backbone of your employees’ financial stability. In the UAE, particularly for companies with low-income workers, ensuring timely and reliable payments is absolutely essential.
Traditional payroll systems are often outdated, slow, and inefficient. That’s where digital payroll providers step up, offering faster, easier, and more reliable solutions. But not every provider will suit your business needs. That’s why you should ask the right questions before diving in.
Here are seven key questions to help you choose a payroll partner that works for you and your team.
1. Does the provider comply with UAE Wage Protection System (WPS) rules?
This one’s non-negotiable. The UAE’s Wage Protection System (WPS) is designed to ensure employees get paid on time and in full. A payroll provider that doesn’t tick the compliance box is a red flag.
Think of it like driving without insurance—it’s a bad idea for you and everyone involved. A WPS-compliant provider, like NOW Money, keeps your business aligned with UAE regulations, avoiding costly fines or disruptions for your team.
2. Is it easy for employees to use?
Many low-income workers may not be comfortable with complex tech, especially if they’re using basic smartphones or navigating digital tools for the first time.
You need a system that’s easy, intuitive, and multilingual. Imagine an employee opening an app, checking their salary details, and sending money back home—all in a couple of taps.
At NOW Money, we design both our payroll platform and mobile app with everyone in mind, ensuring everyone feels empowered.
[Is your company looking for a payroll system that will help you manage your payroll efficiently? NOW Money offers a simple, flexible, and cost-effective digital payroll system for businesses in the UAE. Get in touch and we’ll get back to you with the best way to move forward.]3. What happens when there’s an issue?
Tech is amazing—until something goes wrong. Whether it’s a system glitch, an employee locked out of their account, or a random query you need answered, support matters.
Make sure your payroll provider has responsive customer support, whether via phone, email, or live chat. Multilingual support is a huge bonus, especially for a diverse team.
At NOW Money, we’re firm believers in fast, human-centred support. Because let’s be honest: there’s no such thing as a “minor payroll problem” when your team’s pay is on the line.
5. Does the provider offer more than just payroll?
Payroll is just the beginning. A top-tier provider will go the extra mile with tools that empower your team—like financial education and easy remittance options.
Why does this matter? Because financially empowered employees are happier, more productive, and more likely to stick around. If a worker can send money home to their family without worrying about high fees or delays, that’s a win for everyone.
6. Can the system scale with your business?
Your payroll needs might look manageable today, but what about in a few years? As your company grows, you’ll want a provider that can handle more employees, more transactions, and more complexity without breaking a sweat.
7. Are the costs clear and transparent?
Hidden fees are the worst. You shouldn’t have to deal with surprise charges halfway through a billing cycle. It’s important to ask for a full breakdown of costs upfront: What are the fees? Are there extra charges for each user or transaction? Make sure the pricing is as straightforward as the service.
Choosing a digital payroll provider is a big decision, but it doesn’t have to be overwhelming. By asking these six questions, you’ll narrow down your options and find a partner that fits your business and your team’s needs.
If you’re looking for a solution that’s WPS-compliant, easy to use, and packed with features to support your employees, NOW Money is here to help. From seamless salary transfers to multilingual support, we’ve got you covered—because when payroll works, everybody wins.”
