Managing your account

Download the NOW Money app for your Apple or Android smartphone
Install the app and select the language you wish to use the app in
The app will now guide you through the registration
Enter your mobile phone number
Enter the One Time Passcode sent to your mobile phone to connect your phone and app for security
Take a photo of your Emirates ID front and back
Take a selfie video for ID verification
Your account will be confirmed within 24hrs

To change your mobile phone number go to Account > Update your mobile number > you will need take a photo of your Emirates ID for verification
To update your Emirates ID go to Account > Renew your Emirates ID

The app has a remittance marketplace with very competitive exchange rates
You can send money quickly and securely to your family back home through bank transfer or cash pick-up
You can send money to 28 different countries
The money is usually deposited into the receiver’s bank account in 1-2 working days
You can also send money to India with UPI
You can track the status of your transfer by clicking the money transfer transaction on the app home screen
You can ask for a refund if the account details are added incorrectly or if the transaction is unsuccessful
It can take up to 10 workings days to receive a refund

Your employer has partnered with NOW Money and will pay your salary directly into your mobile bank account
You can use any credit or debit card to top up your account
You are not currently able to deposit a cheque into the account

In the app, you can see your current balance and check your transaction history instantly
You can also download an account statement. Go to Account > Download account statement > select date

Your employer or a NOW Money ambassador will get your VISA debit card to you
When you have set up the app, you will then activate your card. Go to Card Settings > activate card
To check your PIN go to Account > manage card > card pin
You can use your card in at the ATM, in the shops or online
If you have misplaced your card go to Account > manage card > lock card
If you find your card you can unlock it in the same way
To report your card lost or stolen, and to order a new card go to Account > manage card > report lost or stolen > order a new card
A new card will arrive within 2-4 working days, if it has not arrived call us

There could be a number of reasons your card is not working
Check you have enough balance
Check that you haven’t accidentally locked your card
Check you have the right PIN
Your card may be damaged
If buying online, check the website accepts VISA debit cards and that you are purchasing a product permitted in the UAE
If you card is still not working please call us on 800 669 66639, 7 days a week 9am-9pm

We have security features on the app to keep your account secure.

Any time you reinstall your app we will send a One Time Passcode to your mobile phone.

To help protect your account, you should:

Always keep your personal details and Emirates ID up to date
Password protect your phone and lock when not in use
Never share your account passwords, login details or One Time Passcodes
Delete your app and personal details before selling your phone
Call us if you lose your phone, or are worried about activity on your account on 800 669 66639, 7 days a week 9am-9pm

To keep your VISA card secure:

Remember

NOW Money will never contact you to ask for any account, card or personal details
We’ll never ask you to transfer money for security. If in doubt, call us.